Frequently Asked Questions
Have a question that you’d like answered that you don’t see here? Contact us at (613) 686-1870 or toll free at 1 (888) 686-1870 or through our contact page and we’ll be happy to answer it for you. We’ll even add it to this page!
- Do you ship to the United States?
- Yes! We have a number of US clients. Please contact us for further details and a quote.
- Yes! We have a number of US clients. Please contact us for further details and a quote.
- Do you charge taxes?
- Unfortunately, we must. We charge Ontario residents and businesses both PST and GST. Only GST is charged to Canadian residents and businesses outside of Ontario.
- Unfortunately, we must. We charge Ontario residents and businesses both PST and GST. Only GST is charged to Canadian residents and businesses outside of Ontario.
- Do I have to use Voice over IP (VOIP)?
- No. Analog, VOIP and SIP are supported with all of our systems.
- No. Analog, VOIP and SIP are supported with all of our systems.
- What is SIP?
- SIP or "Session Initiation Protocol" is a signalling protocol which is widely used for multimedia communication sessions – such as voice or video calls – placed over the Internet.
- SIP or "Session Initiation Protocol" is a signalling protocol which is widely used for multimedia communication sessions – such as voice or video calls – placed over the Internet.
- Which codecs do you use?
- Our systems support and utilize the standard G.711 (ULAW) codec.
- Our systems support and utilize the standard G.711 (ULAW) codec.
- How much bandwidth do I need to use VOIP?
- Any broadband connection should work well with a VOIP setup. Please contact us for more information regarding the specifics of your setup and how VOIP will work.
- Any broadband connection should work well with a VOIP setup. Please contact us for more information regarding the specifics of your setup and how VOIP will work.
- Can I contact you by telephone?
- You sure can. Please call us at (613) 686-1870 or toll free at
1 (888) 686-1870.
- You sure can. Please call us at (613) 686-1870 or toll free at
- Do your systems include installation charges?
- Because our clients’ installation needs vary from simply dropping the equipment off to designing a custom configuration, our system prices do not include installation. You will receive a full installation cost breakdown – if you require installation – with your quote.
